Frequently asked questions from A to Z

Find answers quickly from Address checking or Available area codes via Contract, Credit, Invoicing, Moving home, Payments or Provision of Services to Unwanted calls, unsolicited sales or marketing calls...





Address checking
Please note that we will check your address regulary by letter mail. Make sure that your address is always up to date. Update your address online at our CONTACT section.

Area codes
Available 01 UK-Local-Telephone Numbers.
Available 02 UK-Local-Telephone Numbers including LONDON.

Code of practice for complaints handling
Use the CONTACT form to forward a complaint. We will respond within 5 working days. If you are not satisfied with the resolution or explanation provided or or if 8 weeks have passed since the complaint was first made, you have the option to refer your complaint to Otelo (Office of the Telecommunications Ombudsman).

Contact
Please visit our CONTACT section to get in touch with us. Replies are usually carried out within 2 weeks.

Contract
We provide contracts of unlimited lenght. The notice period is 1 month. You can cancel at any time online via our CONTACT section.

Cookies
We use cookies in an ethical manner in order to provide best service. You can change the cookies settings of your browser at any time.

Credit checking
Personal information provided by you may be used to carry out a credit check and to verify your identity.

Destination number
You can take 123ring calls wherever you want. You can change your destination number at any time without burdening your contacts.

Invoicing
You'll receive a monthly invoice by letter mail.

Liability
Liable service provider: 123RING LTD, Company No. 08415008, registered office: 22 York Street, Broadstairs, CT10 1PB, United Kingdom, Director: Peter P Adam, London.

Moving home
Please update your address online at our CONTACT section.

Order
You can place your order at our ORDER section. Just choose the plan of your choice and follow the short step by step instructions. It should not take more than a few minutes to complete your order.

Payments
Bills have to be paid online. We accept all major credit cards and many other payment methods.

Privacy
123ring is committed to protecting your privacy. We will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998).

Provision of Services
We will use reasonable efforts to make the Services available to you at all times. However, the quality and availability of the Services may be affected by factors outside our control. In all such cases you agree that we cannot be held responsible for such events and that we shall have the right to claim force majeure and be absolved from all liability.

Telephone numbers and plans
123ring Calling Plans and allowance of minutes can be found in our PLANS section. Available numbers are: 01 Landline, 02 Landline, 0207 London, 0208 London, 03 UK wide, 070 Personal, 055 Corporate, 0845 International business, 0870 National business.

Terms of use
070 Personal Numbers can only be used within the Ofcom's Personal Numbering acceptable use policy. You must also comply with PhonepayPlus regulations. You are responsible for ensuring you do this. Your number may be disconnected without notice if you appear not to comply or if we suspect fraud or deception.

Trademarks
123ring is a non registered business name and 123ring Ltd is a registered communications services company, serving the needs of customers in the UK and abroad.

Unwanted callls, unsolicited sales or marketing calls
The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

Plans  15.00

01 Landline numbers
02 Landline numbers
0208 London numbers
03 UK wide numbers
070 Personal numbers

Plans  20.00

0207 London numbers
055 Corporate numbers
0845 International business numbers
0870 National business numbers

Credit included

You'll receive a monthly invoice by letter mail and pay online.

    Local landlines
    01,02

From Aberdeen (012244) to York (019042). London 0207 and 0208. From Antrim (028949) to Southampton (023800).
Best international access. Cheapest for callers.

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    Service lines
    05,07,08  

055 Corporate numbers,
070 Personal numbers,
0845 and
0870 international business numbers.

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    UK wide
    03

UK-wide corporate presence. Ideal replacement for 08 numbers. Same cost as 01/02 numbers - cheapest for callers. 

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